Shipping Policy

(Click here for return policy)

Covid-19 fulfillment & Shipping Notes

Please note that our operations have been reduced. We ship orders out on Mondays and Thursdays. Orders placed before the shipping day will ship on the  shipping day. We remain closed on holidays. This is subject to change at any time.

Out of stock items will be removed and refunded accordingly (we are filling at over a 99% rate). If we cannot fill 50% in value of the order the order will be cancelled and refunded in full.

Delivery guarantees have been cancelled on all services, we encourage you to continue selecting the service you want and we will use it. Note that depending on the carriers status and your delivery location you may experience some delays.

During the pandemic returns will not be accepted (all orders as of April 1st are final sale). If there have been any product or shipping errors please email us and we will correct it for you.

Customer service is available exclusively via email (info@cowbellshop.com) or if you have access to our messenger account on our website.

Below includes all previous programs which we hope to reinstate soon

Spend $50.00 and get Free Shipping across the U.S.

Continental U.S. delivery addresses only. Remote areas where ground service is not readily or reasonably available may not qualify. We reserve the right to review orders after they are placed to confirm eligibility of Free Ground Shipping. In the event that we cannot offer free ground service we will contact the customer before releasing the order.

Shipping options

UPS Ground (2 to 7 business days, included in Basic Ground Service above)

UPS Saver (next business day, for orders placed by 12pm eastern time).

UPS Expedited (2 business days, for order placed by 12pm eastern time).

FREE for orders over $50.00

Free shipping applies to all orders shipping within the continental U.S. and are not considered remote or special delivery locations. If your order does not meet our continental or domestic delivery standards we'll call you with alternative shipping options. Our primary carrier is UPS however some shipments may be turned over to DHL, FedEx the postal system or another reputable courier service.

Canada

Great news to our Canadian customers. We have a shipping point from within Canada so there are no surprise charges (like brokerage and duty fees).

All taxes will be charged to you upfront. Transit times varies between 1 and 7 business days to most Canadian locations. Please note that all prices and transactions are completed in US funds

For more information on Canadian orders visit our Canadian page.

Transit time

Most orders are shipped within 1 business day and ship out of the northeast. Transit times vary between 2 and 7 business days.

Take a look at our transit map for more details, please note that transit times are provided as estimates in business days only and excludes any national holidays.

Our Shippers:

Most US bound shipments will be delivered via UPS. Please do not use a PO Box address for shipping.

Tracking:

Please wait 1 business day for the tracking number to work as some tracking numbers are generated before they enter the couriers system.

 

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